【資料名稱】：華為BSS故障處理

【資料作者】：華為工程師

【資料日期】：20112

【資料語言】：中文

【資料格式】：DOC

【資料目錄和簡介】：

前言.....................................................................................................................................................1
1 BSS 故障處理簡介.......................................................................................................................1-1
1.1 故障處理流程................................................................................................................................................1-2
1.2 常用故障定位手段........................................................................................................................................1-4
1.3 華為技術(shù)支持................................................................................................................................................1-6
1.3.1 聯(lián)系華為客戶服務(wù)中心........................................................................................................................1-7
1.3.2 各類故障需要收集的信息....................................................................................................................1-7
1.3.3 故障定位信息反饋模板........................................................................................................................1-8
2 收集BSS 故障定位信息..............................................................................................................2-1
2.1 采集現(xiàn)場信息................................................................................................................................................2-3
2.2 收集BSC 配置數(shù)據(jù)......................................................................................................................................2-4
2.3 收集M2000 性能統(tǒng)計信息...........................................................................................................................2-5
2.4 收集BSC 性能統(tǒng)計信息...............................................................................................................................2-7
2.5 收集BSS 告警信息.......................................................................................................................................2-7
2.5.1 收集BSS 告警日志文件.......................................................................................................................2-7
2.5.2 收集BSS 告警相關(guān)信息.......................................................................................................................2-9
2.6 收集BSS 日志信息.....................................................................................................................................2-10
2.6.1 收集BSC 日志文件............................................................................................................................2-10
2.6.2 收集BTS 日志文件.............................................................................................................................2-11
2.6.3 收集LMT 日志文件...........................................................................................................................2-13
2.7 收集GBAM/GOMU 信息............................................................................................................................2-14
2.7.1 收集GBAM 服務(wù)器型號....................................................................................................................2-14
2.7.2 收集GBAM/GOMU 本地進(jìn)程運(yùn)行信息...........................................................................................2-14
2.7.3 收集GBAM/GOMU 核心進(jìn)程運(yùn)行信息...........................................................................................2-15
2.7.4 收集GBAM/GOMU 其他相關(guān)信息...................................................................................................2-15
2.8 收集BSC 跟蹤消息....................................................................................................................................2-16
2.9 收集M2000 TRACE 文件...........................................................................................................................2-17
2.10 收集信道狀態(tài)信息....................................................................................................................................2-17
2.11 收集單板條碼信息....................................................................................................................................2-18
2.12 收集語音撥測信息....................................................................................................................................2-19
2.13 收集PCU 信息..........................................................................................................................................2-20
2.13.1 收集PCU Info 信息..........................................................................................................................2-20
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南目 錄
文檔版本 01 (2008-06-10) 華為所有和機(jī)密
版權(quán)所有 © 華為技術(shù)有限公司
i
2.13.2 收集PCU 跟蹤消息..........................................................................................................................2-23
3 常見故障.......................................................................................................................................3-1
3.1 處理單通/雙不通故障...................................................................................................................................3-2
3.2 處理雜音故障................................................................................................................................................3-3
3.3 處理鴛鴦線故障............................................................................................................................................3-5
4 鏈路類故障...................................................................................................................................4-1
4.1 鏈路類故障現(xiàn)象............................................................................................................................................4-2
4.1.1 鏈路類故障的業(yè)務(wù)影響........................................................................................................................4-2
4.1.2 鏈路類故障對應(yīng)告警............................................................................................................................4-3
4.1.3 鏈路類故障對應(yīng)指標(biāo)............................................................................................................................4-8
4.2 處理鏈路類故障..........................................................................................................................................4-10
4.2.1 處理OML 鏈路故障...........................................................................................................................4-12
4.2.2 處理EML 鏈路故障...........................................................................................................................4-13
4.2.3 處理RSL 鏈路故障.............................................................................................................................4-14
4.2.4 處理ESL 鏈路故障.............................................................................................................................4-16
4.2.5 處理PBSL 鏈路故障..........................................................................................................................4-17
4.2.6 處理七號鏈路故障..............................................................................................................................4-22
4.2.7 處理Ater 信令鏈路故障.....................................................................................................................4-25
4.2.8 處理Ater 操作維護(hù)鏈路故障.............................................................................................................4-26
4.2.9 處理E1/T1 傳輸故障..........................................................................................................................4-26
4.2.10 處理光傳輸故障...............................................................................................................................4-27
4.2.11 處理M3UA 鏈路故障.......................................................................................................................4-28
4.2.12 處理M3UA 路由無效故障...............................................................................................................4-31
4.2.13 處理M3UA 目的實體不可訪問故障...............................................................................................4-31
4.2.14 處理Abis 接口IP 化鏈路故障.........................................................................................................4-34
4.3 鏈路類故障典型案例..................................................................................................................................4-35
4.3.1 案例：載頻故障.................................................................................................................................4-36
4.3.2 案例：BTS 故障.................................................................................................................................4-36
4.3.3 案例：BTS 加載失敗..........................................................................................................................4-36
4.3.4 案例：Abis 傳輸故障.........................................................................................................................4-37
4.3.5 案例：M3UA 鏈路故障......................................................................................................................4-37
5 時鐘類故障...................................................................................................................................5-1
5.1 時鐘類故障現(xiàn)象............................................................................................................................................5-2
5.1.1 時鐘類故障的業(yè)務(wù)影響........................................................................................................................5-2
5.1.2 時鐘類故障對應(yīng)告警............................................................................................................................5-2
5.1.3 時鐘類故障對應(yīng)指標(biāo)............................................................................................................................5-5
5.2 處理時鐘類故障............................................................................................................................................5-5
5.2.1 處理時鐘參考源故障............................................................................................................................5-5
5.2.2 處理單板時鐘故障...............................................................................................................................5-6
5.3 時鐘類故障典型案例....................................................................................................................................5-7
5.3.1 案例：BSC 下所有BTS 時鐘參考源不可用......................................................................................5-7
目 錄
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南
ii 華為所有和機(jī)密
版權(quán)所有 © 華為技術(shù)有限公司
文檔版本 01 (2008-06-10)
5.3.2 案例：滑幀告警...................................................................................................................................5-8
5.3.3 案例：鎖相環(huán)處于非跟蹤狀態(tài)............................................................................................................5-8
5.3.4 案例：BTS 時鐘頻偏大引起切換掉話..............................................................................................5-10
6 切換類故障...................................................................................................................................6-1
6.1 切換類故障現(xiàn)象............................................................................................................................................6-2
6.1.1 切換類故障的業(yè)務(wù)影響........................................................................................................................6-2
6.1.2 切換類故障對應(yīng)告警............................................................................................................................6-2
6.1.3 切換類故障對應(yīng)指標(biāo)............................................................................................................................6-2
6.2 處理切換類故障............................................................................................................................................6-4
6.2.1 處理MS 不切換或切換過多問題........................................................................................................6-5
6.2.2 處理目的小區(qū)擁塞故障........................................................................................................................6-5
6.2.3 處理硬件故障.......................................................................................................................................6-6
6.2.4 處理BSC 間/MSC 間切換失敗故障....................................................................................................6-7
6.2.5 處理其他切換類故障............................................................................................................................6-7
7 擁塞類故障...................................................................................................................................7-1
7.1 擁塞類故障現(xiàn)象............................................................................................................................................7-2
7.1.1 擁塞類故障的業(yè)務(wù)影響........................................................................................................................7-2
7.1.2 擁塞類故障對應(yīng)告警............................................................................................................................7-2
7.1.3 擁塞類故障對應(yīng)指標(biāo)............................................................................................................................7-3
7.2 處理擁塞類故障............................................................................................................................................7-4
7.2.1 處理話務(wù)量過大問題............................................................................................................................7-5
7.2.2 處理突發(fā)業(yè)務(wù)量問題............................................................................................................................7-5
7.2.3 處理載頻故障.......................................................................................................................................7-6
7.2.4 處理干擾問題.......................................................................................................................................7-7
7.2.5 處理地面資源不足問題........................................................................................................................7-8
7.2.6 處理Abis 資源不足問題......................................................................................................................7-9
7.3 擁塞類故障典型案例..................................................................................................................................7-10
7.3.1 案例：載頻故障引起TCH 擁塞........................................................................................................7-10
7.3.2 案例：LAC 配置錯誤引起SDCCH 擁塞..........................................................................................7-11
8 接入類故障...................................................................................................................................8-1
8.1 接入類故障現(xiàn)象............................................................................................................................................8-2
8.1.1 接入類故障的業(yè)務(wù)影響........................................................................................................................8-2
8.1.2 接入類故障對應(yīng)告警............................................................................................................................8-2
8.1.3 接入類故障對應(yīng)指標(biāo)............................................................................................................................8-3
8.2 處理接入類故障............................................................................................................................................8-4
8.2.1 處理Um 接口質(zhì)量問題........................................................................................................................8-4
8.2.2 處理數(shù)據(jù)配置不當(dāng)問題........................................................................................................................8-7
8.3 接入類故障典型案例..................................................................................................................................8-10
8.3.1 案例：信號弱引起MS 無法接入......................................................................................................8-11
8.3.2 案例：鄰區(qū)信號弱引起MS 無法進(jìn)行小區(qū)重選..............................................................................8-11
8.3.3 案例：位置更新周期設(shè)置過小引起MS 掉網(wǎng)..................................................................................8-12