【資料名稱】：華為BSS故障處理

【資料作者】：guqun393800

【資料日期】：2012.05.18

【資料語言】：中文

【資料格式】：PDF

【資料目錄和簡介】：

目 錄
前言......................................................................................................................................................1
1 BSS 故障處理簡介.......................................................................................................................1-1
1.1 故障處理流程.................................................................................................................................................1-2
1.2 常用故障定位手段.........................................................................................................................................1-4
1.3 華為技術支持.................................................................................................................................................1-6
1.3.1 聯(lián)系華為客戶服務中心........................................................................................................................1-7
1.3.2 各類故障需要收集的信息....................................................................................................................1-7
1.3.3 故障定位信息反饋模板........................................................................................................................1-8
2 收集BSS 故障定位信息..............................................................................................................2-1
2.1 采集現(xiàn)場信息.................................................................................................................................................2-3
2.2 收集BSC 配置數(shù)據(jù).......................................................................................................................................2-4
2.3 收集M2000 性能統(tǒng)計信息...........................................................................................................................2-5
2.4 收集BSC 性能統(tǒng)計信息...............................................................................................................................2-7
2.5 收集BSS 告警信息........................................................................................................................................2-7
2.5.1 收集BSS 告警日志文件.......................................................................................................................2-7
2.5.2 收集BSS 告警相關信息.......................................................................................................................2-9
2.6 收集BSS 日志信息......................................................................................................................................2-10
2.6.1 收集BSC 日志文件............................................................................................................................2-10
2.6.2 收集BTS 日志文件.............................................................................................................................2-11
2.6.3 收集LMT 日志文件...........................................................................................................................2-13
2.7 收集GBAM/GOMU 信息............................................................................................................................2-14
2.7.1 收集GBAM 服務器型號....................................................................................................................2-14
2.7.2 收集GBAM/GOMU 本地進程運行信息...........................................................................................2-14
2.7.3 收集GBAM/GOMU 核心進程運行信息...........................................................................................2-15
2.7.4 收集GBAM/GOMU 其他相關信息...................................................................................................2-15
2.8 收集BSC 跟蹤消息.....................................................................................................................................2-16
2.9 收集M2000 TRACE 文件...........................................................................................................................2-17
2.10 收集信道狀態(tài)信息.....................................................................................................................................2-17
2.11 收集單板條碼信息.....................................................................................................................................2-18
2.12 收集語音撥測信息.....................................................................................................................................2-19
2.13 收集PCU 信息...........................................................................................................................................2-20
2.13.1 收集PCU Info 信息..........................................................................................................................2-20
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南目 錄
文檔版本 01 (2008-06-10) 華為所有和機密
版權所有 © 華為技術有限公司
i
2.13.2 收集PCU 跟蹤消息..........................................................................................................................2-23
3 常見故障........................................................................................................................................3-1
3.1 處理單通/雙不通故障....................................................................................................................................3-2
3.2 處理雜音故障.................................................................................................................................................3-3
3.3 處理鴛鴦線故障.............................................................................................................................................3-5
4 鏈路類故障....................................................................................................................................4-1
4.1 鏈路類故障現(xiàn)象.............................................................................................................................................4-2
4.1.1 鏈路類故障的業(yè)務影響........................................................................................................................4-2
4.1.2 鏈路類故障對應告警............................................................................................................................4-3
4.1.3 鏈路類故障對應指標............................................................................................................................4-8
4.2 處理鏈路類故障...........................................................................................................................................4-10
4.2.1 處理OML 鏈路故障...........................................................................................................................4-12
4.2.2 處理EML 鏈路故障...........................................................................................................................4-13
4.2.3 處理RSL 鏈路故障.............................................................................................................................4-14
4.2.4 處理ESL 鏈路故障.............................................................................................................................4-16
4.2.5 處理PBSL 鏈路故障..........................................................................................................................4-17
4.2.6 處理七號鏈路故障..............................................................................................................................4-22
4.2.7 處理Ater 信令鏈路故障.....................................................................................................................4-25
4.2.8 處理Ater 操作維護鏈路故障.............................................................................................................4-26
4.2.9 處理E1/T1 傳輸故障..........................................................................................................................4-26
4.2.10 處理光傳輸故障................................................................................................................................4-27
4.2.11 處理M3UA 鏈路故障.......................................................................................................................4-28
4.2.12 處理M3UA 路由無效故障...............................................................................................................4-31
4.2.13 處理M3UA 目的實體不可訪問故障...............................................................................................4-31
4.2.14 處理Abis 接口IP 化鏈路故障.........................................................................................................4-34
4.3 鏈路類故障典型案例...................................................................................................................................4-35
4.3.1 案例：載頻故障..................................................................................................................................4-36
4.3.2 案例：BTS 故障..................................................................................................................................4-36
4.3.3 案例：BTS 加載失敗..........................................................................................................................4-36
4.3.4 案例：Abis 傳輸故障.........................................................................................................................4-37
4.3.5 案例：M3UA 鏈路故障......................................................................................................................4-37
5 時鐘類故障....................................................................................................................................5-1
5.1 時鐘類故障現(xiàn)象.............................................................................................................................................5-2
5.1.1 時鐘類故障的業(yè)務影響........................................................................................................................5-2
5.1.2 時鐘類故障對應告警............................................................................................................................5-2
5.1.3 時鐘類故障對應指標............................................................................................................................5-5
5.2 處理時鐘類故障.............................................................................................................................................5-5
5.2.1 處理時鐘參考源故障............................................................................................................................5-5
5.2.2 處理單板時鐘故障................................................................................................................................5-6
5.3 時鐘類故障典型案例.....................................................................................................................................5-7
5.3.1 案例：BSC 下所有BTS 時鐘參考源不可用......................................................................................5-7
目 錄
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南
ii 華為所有和機密
版權所有 © 華為技術有限公司
文檔版本 01 (2008-06-10)
5.3.2 案例：滑幀告警....................................................................................................................................5-8
5.3.3 案例：鎖相環(huán)處于非跟蹤狀態(tài)............................................................................................................5-8
5.3.4 案例：BTS 時鐘頻偏大引起切換掉話..............................................................................................5-10
6 切換類故障....................................................................................................................................6-1
6.1 切換類故障現(xiàn)象.............................................................................................................................................6-2
6.1.1 切換類故障的業(yè)務影響........................................................................................................................6-2
6.1.2 切換類故障對應告警............................................................................................................................6-2
6.1.3 切換類故障對應指標............................................................................................................................6-2
6.2 處理切換類故障.............................................................................................................................................6-4
6.2.1 處理MS 不切換或切換過多問題........................................................................................................6-5
6.2.2 處理目的小區(qū)擁塞故障........................................................................................................................6-5
6.2.3 處理硬件故障........................................................................................................................................6-6
6.2.4 處理BSC 間/MSC 間切換失敗故障....................................................................................................6-7
6.2.5 處理其他切換類故障............................................................................................................................6-7
7 擁塞類故障....................................................................................................................................7-1
7.1 擁塞類故障現(xiàn)象.............................................................................................................................................7-2
7.1.1 擁塞類故障的業(yè)務影響........................................................................................................................7-2
7.1.2 擁塞類故障對應告警............................................................................................................................7-2
7.1.3 擁塞類故障對應指標............................................................................................................................7-3
7.2 處理擁塞類故障.............................................................................................................................................7-4
7.2.1 處理話務量過大問題............................................................................................................................7-5
7.2.2 處理突發(fā)業(yè)務量問題............................................................................................................................7-5
7.2.3 處理載頻故障........................................................................................................................................7-6
7.2.4 處理干擾問題........................................................................................................................................7-7
7.2.5 處理地面資源不足問題........................................................................................................................7-8
7.2.6 處理Abis 資源不足問題......................................................................................................................7-9
7.3 擁塞類故障典型案例...................................................................................................................................7-10
7.3.1 案例：載頻故障引起TCH 擁塞........................................................................................................7-10
7.3.2 案例：LAC 配置錯誤引起SDCCH 擁塞..........................................................................................7-11
8 接入類故障....................................................................................................................................8-1
8.1 接入類故障現(xiàn)象.............................................................................................................................................8-2
8.1.1 接入類故障的業(yè)務影響........................................................................................................................8-2
8.1.2 接入類故障對應告警............................................................................................................................8-2
8.1.3 接入類故障對應指標............................................................................................................................8-3
8.2 處理接入類故障.............................................................................................................................................8-4
8.2.1 處理Um 接口質量問題........................................................................................................................8-4
8.2.2 處理數(shù)據(jù)配置不當問題........................................................................................................................8-7
8.3 接入類故障典型案例...................................................................................................................................8-10
8.3.1 案例：信號弱引起MS 無法接入......................................................................................................8-11
8.3.2 案例：鄰區(qū)信號弱引起MS 無法進行小區(qū)重選..............................................................................8-11
8.3.3 案例：位置更新周期設置過小引起MS 掉網(wǎng)..................................................................................8-12
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南目 錄
文檔版本 01 (2008-06-10) 華為所有和機密
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iii
8.3.4 案例：CGI 配置錯誤引起MS 掉網(wǎng)..................................................................................................8-12
8.3.5 案例：CBQ/CBA 設置錯誤引起MS 無法接入................................................................................8-13
8.3.6 案例：RACH 最小接入電平設置不合理引起MS 無法接入..........................................................8-13
9 分組業(yè)務類故障............................................................................................................................9-1
9.1 分組業(yè)務類故障現(xiàn)象.....................................................................................................................................9-2
9.1.1 分組業(yè)務類故障的業(yè)務影響................................................................................................................9-2
9.1.2 分組業(yè)務類故障對應告警....................................................................................................................9-2
9.1.3 分組業(yè)務類故障對應指標....................................................................................................................9-4
9.2 處理分組業(yè)務類故障...................................................................................................................................9-10
9.2.1 處理小區(qū)不支持GPRS 問題..............................................................................................................9-11
9.2.2 處理外置PCU 側小區(qū)狀態(tài)異常問題................................................................................................9-12
9.2.3 處理小區(qū)開工失敗問題（外置PCU）.............................................................................................9-14
9.2.4 處理PDCH 信道狀態(tài)異常問題（外置PCU）................................................................................9-17
9.2.5 處理LAPD 鏈路狀態(tài)異常問題（外置PCU）.................................................................................9-18
9.2.6 處理小區(qū)狀態(tài)異常問題（內置PCU）.............................................................................................9-20
9.2.7 處理小區(qū)業(yè)務中斷問題（內置PCU）.............................................................................................9-23
9.2.8 處理全局業(yè)務中斷問題（內置PCU）.............................................................................................9-24
9.2.9 PCU 維護臺常用命令.........................................................................................................................9-25
9.3 分組業(yè)務類故障典型案例...........................................................................................................................9-27
9.3.1 案例：LAPD 鏈路閃斷......................................................................................................................9-27
9.3.2 案例：Gb 接口鏈路斷鏈....................................................................................................................9-27
9.3.3 案例：MS 的GPRS 業(yè)務失敗...........................................................................................................9-28
9.3.4 案例：GPRS 業(yè)務下載速率不穩(wěn)定...................................................................................................9-28
10 小區(qū)廣播類故障........................................................................................................................10-1
10.1 小區(qū)廣播類故障現(xiàn)象.................................................................................................................................10-2
10.1.1 小區(qū)廣播類故障的業(yè)務影響............................................................................................................10-2
10.1.2 小區(qū)廣播類故障對應告警................................................................................................................10-2
10.1.3 小區(qū)廣播類故障對應指標................................................................................................................10-2
10.2 處理小區(qū)廣播類故障.................................................................................................................................10-4
10.2.1 處理BSC 與CBC 接口不通問題....................................................................................................10-4
10.2.2 處理小區(qū)廣播短消息系統(tǒng)CBS 未啟動問題..................................................................................10-5
10.2.3 處理小區(qū)廣播短消息無法正確提交至BSC 問題..........................................................................10-6
10.2.4 處理小區(qū)廣播短消息參數(shù)設置錯誤問題........................................................................................10-8
10.2.5 處理MS 問題導致消息接收失敗..................................................................................................10-10
10.2.6 處理簡易小區(qū)廣播配置錯誤問題..................................................................................................10-11
10.3 小區(qū)廣播類故障典型案例.......................................................................................................................10-11
10.3.1 案例：CBT/OMT/MMT 終端無法正常登錄................................................................................10-11
目 錄
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南
iv 華為所有和機密
版權所有 © 華為技術有限公司
文檔版本 01 (2008-06-10)
插圖目錄
圖1-1 故障處理流程............................................................................................................................................1-2
圖2-1 采集BSC 現(xiàn)場信息結果界面..................................................................................................................2-4
圖2-2 備份服務器數(shù)據(jù)界面................................................................................................................................2-5
圖2-3 性能結果查詢界面....................................................................................................................................2-6
圖2-4 新查詢界面................................................................................................................................................2-6
圖2-5 管理告警日志文件界面............................................................................................................................2-8
圖2-6 生成告警日志文件界面............................................................................................................................2-8
圖2-7 查詢告警日志文件結果界面....................................................................................................................2-9
圖2-8 BSC 日志文件上載界面.........................................................................................................................2-10
圖2-9 BSC 日志文件上載結果界面.................................................................................................................2-11
圖2-10 基站工作日志界面................................................................................................................................2-12
圖2-11 獲取基站壓縮日志界面........................................................................................................................2-13
圖2-12 監(jiān)控信道狀態(tài)界面................................................................................................................................2-18
圖2-13 BSC 單板信息查詢界面.......................................................................................................................2-19
圖2-14 PCU Info 界面.......................................................................................................................................2-21
圖2-15 PCUInfo 可獲取的信息.......................................................................................................................2-22
圖2-16 開始獲取PCU 信息..............................................................................................................................2-22
圖2-17 PCU Info 信息存放本地目錄...............................................................................................................2-23
圖2-18 Um 接口跟蹤設置界面.........................................................................................................................2-24
圖2-19 Pb 接口跟蹤設置界面..........................................................................................................................2-24
圖2-20 BSSGP 小區(qū)消息跟蹤設置界面..........................................................................................................2-25
圖2-21 BSSGP 信令消息跟蹤設置界面..........................................................................................................2-25
圖3-1 鴛鴦線示意圖............................................................................................................................................3-5
圖3-2 E1/T1 線收發(fā)端同時接錯的示意圖.........................................................................................................3-6
圖3-3 鴛鴦線檢測操作界面................................................................................................................................3-7
圖4-1 小區(qū)屬性..................................................................................................................................................4-16
圖4-2 配置單板屬性界面..................................................................................................................................4-18
圖4-3 檢查幀格式..............................................................................................................................................4-19
圖4-4 BSC 屬性.................................................................................................................................................4-20
圖4-5 瀏覽PCU.................................................................................................................................................4-21
圖4-6 瀏覽A 接口鏈路源信令點.....................................................................................................................4-23
圖4-7 瀏覽七號信令鏈路..................................................................................................................................4-24
圖4-8 修改M3UA 鏈路界面............................................................................................................................4-29
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南插圖目錄
文檔版本 01 (2008-06-10) 華為所有和機密
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v
圖4-9 修改M3UA 鏈路界面2.........................................................................................................................4-30
圖4-10 配置M3UA 實體界面..........................................................................................................................4-32
圖4-11 配置M3UA 鏈路集界面......................................................................................................................4-33
圖4-12 配置M3UA 路由..................................................................................................................................4-34
圖4-13 路由器配置示意圖................................................................................................................................4-38
圖5-1 BSC 時鐘參考源狀態(tài)查詢.......................................................................................................................5-9
圖7-1 基站設備面板............................................................................................................................................7-7
圖7-2 設置呼叫控制參數(shù)界面..........................................................................................................................7-10
圖8-1 查詢小區(qū)開工狀態(tài)....................................................................................................................................8-5
圖8-2 配置TRX 屬性界面..................................................................................................................................8-6
圖8-3 配置頻點掃描界面....................................................................................................................................8-7
圖8-4 設置小區(qū)屬性............................................................................................................................................8-9
圖8-5 小區(qū)空閑模式參數(shù)..................................................................................................................................8-10
圖8-6 小區(qū)定時器參數(shù)......................................................................................................................................8-10
圖8-7 設置呼叫控制參數(shù)..................................................................................................................................8-14
圖9-1 瀏覽小區(qū)屬性界面..................................................................................................................................9-11
圖9-2 基站設備面板..........................................................................................................................................9-13
圖9-3 信道屬性..................................................................................................................................................9-14
圖9-4 PCU 小區(qū)開工流程.................................................................................................................................9-15
圖9-5 設置小區(qū)屬性界面..................................................................................................................................9-21
圖9-6 配置NS 和BSSGP 參數(shù)界面................................................................................................................9-29
圖10-1 配置BSC 屬性......................................................................................................................................10-7
圖10-2 消息顯示界面........................................................................................................................................10-8
圖10-3 消息編輯小區(qū)選擇界面........................................................................................................................10-9
圖10-4 消息編輯..............................................................................................................................................10-10
插圖目錄
HUAWEI BSC6000 基站子系統(tǒng)
BSS 故障處理指南
vi 華為所有和機密
版權所有 © 華為技術有限公司
文檔版本 01 (2008-06-10)
表格目錄
表1-1 BSS 故障定位信息反饋模板...................................................................................................................1-8
表3-1 告警分析與處理........................................................................................................................................3-3
表3-2 告警分析與處理........................................................................................................................................3-4
表3-3 雜音分析與處理........................................................................................................................................3-4
表3-4 聲音特征分析............................................................................................................................................3-4
表4-1 BTS 接口鏈路類故障對應告警...............................................................................................................4-3
表4-2 BSC 接口鏈路類故障對應告警...............................................................................................................4-5
表4-3 PCU 接口鏈路類對應告警.......................................................................................................................4-7
表4-4 鏈路類故障對應指標................................................................................................................................4-8
表4-5 鏈路類故障定位及處理..........................................................................................................................4-10
表5-1 BSC 時鐘類故障告警...............................................................................................................................5-2
表5-2 BTS 時鐘類故障告警...............................................................................................................................5-3
表5-3 時鐘類故障定位和處理............................................................................................................................5-5
表6-1 切換類故障對應指標................................................................................................................................6-2
表6-2 切換類故障定位及處理............................................................................................................................6-4
表7-1 BTS 擁塞類故障對應告警.......................................................................................................................7-2
表7-2 BSC 擁塞類故障對應告警.......................................................................................................................7-3
表7-3 擁塞類故障對應指標................................................................................................................................7-3
表7-4 擁塞類故障定位及處理............................................................................................................................7-4
表8-1 接入類故障對應告警................................................................................................................................8-2
表8-2 接入類故障對應指標................................................................................................................................8-3
表8-3 接入類故障定位及處理............................................................................................................................8-4
表9-1 分組業(yè)務類故障對應告警（外置PCU）...............................................................................................9-2
表9-2 分組業(yè)務類故障對應告警（內置PCU）...............................................................................................9-3
表9-3 分組業(yè)務類故障對應指標（外置PCU）...............................................................................................9-4
表9-4 分組業(yè)務類故障對應指標（內置PCU）...............................................................................................9-5
表9-5 分組業(yè)務類故障定位及處理..................................................................................................................9-10
表9-6 小區(qū)開工失敗處理..................................................................................................................................9-17
表9-7 PCU 維護臺常用命令列表.....................................................................................................................9-26
表10-1 小區(qū)廣播類故障對應告警....................................................................................................................10-2
表10-2 小區(qū)廣播類故障對應指標....................................................................................................................10-3
表10-3 小區(qū)廣播類故障定位及處理................................................................................................................10-4