【資料名稱】：（最新）集團(tuán)客戶業(yè)務(wù)常見故障判斷及處理

【資料作者】：暫無

【資料日期】：2013

【資料語言】：中文

【資料格式】：DOC

【資料目錄和簡介】：

一、 IPLC(國際專線)、DPLC..國內(nèi)專線..傳輸專線 .............................. 2
..一..用戶端設(shè)備排查故障的一般步驟 ............................................................................... 2
..二..閃斷現(xiàn)象 ....................................................................................................................... 3
..三..線路中斷 ....................................................................................................................... 3
..四..線路丟包 ....................................................................................................................... 3
..五..時延異常過大 ............................................................................................................... 4
..六..線路誤碼增加 ............................................................................................................... 4
..七..提醒客戶注意事項 ....................................................................................................... 5
二、MPLS-VPN 專線 ......................................................... 5
..一..線路中斷 ....................................................................................................................... 5
..二..CE 設(shè)備Ping 其它接入點網(wǎng)關(guān)不通 ............................................................................ 6
..三..線路丟包 ....................................................................................................................... 6
三、互聯(lián)網(wǎng)專線 ............................................................ 7
..一..網(wǎng)絡(luò)丟包 ....................................................................................................................... 7
..二..電路帶寬達(dá)不到業(yè)務(wù)申請帶寬 ................................................................................... 7
..三..訪問某個站點響應(yīng)慢..頁面打開慢 ........................................................................... 8
..四..電腦無法瀏覽網(wǎng)頁 ..................................................................................................... 10
..五..視頻會議電視畫面遲鈍 ............................................................................................. 12
..五..國外某些站點無法訪問 ............................................................................................. 12
..六..2M 升級6M 之后網(wǎng)速沒提升..甚至下降 .................................................................. 12
..七..郵件發(fā)送被列入垃圾郵件退信 ................................................................................. 12
四、語音業(yè)務(wù)簡易故障處理 ................................................. 12
..一..雜音較大..出現(xiàn)串音 ................................................................................................. 12
..二..摘機(jī)無音 ..................................................................................................................... 13
..三..只能打進(jìn)..無法呼出 ................................................................................................. 13
..四..呼叫轉(zhuǎn)移申請/撤銷操作 ........................................................................................... 13
..五..無來電顯示號碼 ......................................................................................................... 13
..六..打雷時候話機(jī)發(fā)出振鈴聲音 ..................................................................................... 13
..七..集線通開通連選功能..但主選號碼無法自動轉(zhuǎn)移至第二線 ................................. 13
..八..無法正常收發(fā)傳真 ..................................................................................................... 14
..九..無法正常撥打外地手機(jī)號碼 ..................................................................................... 14
五、常見客戶端設(shè)備處理指導(dǎo) ............................................... 14
..一..北京瑞斯康達(dá)RC904-V35FE1 協(xié)議轉(zhuǎn)換器 ............................................................... 14
..二..北京瑞斯康達(dá)RC111-FE(A)光纖收發(fā)器 .................................................................. 17